If you believe your delivered Products are unfit for consumption upon arrival (e.g., visibly wilted, slimy, or damaged at time of delivery)…contact orders@mpafarm.ca within 12 hours of delivery with photographic documentation.
Approved claims will receive a store credit or a replacement in the next delivery
2. Cancellations & Modifications
7-Day Cut-off: Because we “Grow-to-Order,” any cancellations or subscription pauses must be made at least 7 days prior to your harvest date via your account portal or by emailing orders@mpafarm.ca.
Late Cancellations: If you cancel after the 7-day window, you will be charged for the current cycle as the seeds have already been sown for your specific order.
3. Substitutions & Availability
As a working farm, harvest yields can vary. We reserve the right to substitute a similar variety of microgreens or adjust quantities if a specific crop does not meet our harvest standards. We will notify you via email or SMS of any major substitutions.
4. Non-Refundable Scenarios
Failure of Access: Orders that cannot be delivered due to missing codes or restricted
Improper Storage: Wilting or spoilage due to lack of refrigeration after delivery or lack or providing cooler during delivery.
Theft: Missing orders after confirmed delivery via driver GPS or
