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PRIVACY POLICY

Effective Date: January 28, 2026

 

MPA Farm Ltd. (“we,” “us,” or “our”) is committed to safeguarding your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, share, and protect the personal information you provide through our website (www.mpafarm.ca) and our farm-to-table services.

We comply with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).

1.  Information We Collect

Personal Information

 We collect information necessary to provide and enhance our farm-to-table services, including:

  • Identity & Contact Data: Name, email address, phone number, and delivery
  • Logistics Data: Specific delivery instructions, such as gate codes or property access
  • Transaction & Account Data: Order history, subscription preferences, and payment details (processed securely via third-party providers; we do not store full credit card numbers).

Non-Personal & Technical Data

 We gather non-identifiable data to improve site performance, including:

  • IP addresses, browser type, and operating
  • Website usage statistics (pages visited, time on site, referral sources).
  • Cookies and Tracking: We use pixel tags and cookies to analyze user behavior and deliver relevant “Harvest Alerts” and advertisements on platforms like Facebook, Instagram, and Google.

2.  How We Use Your Information

We use your data for the following essential purposes:

  • Service Delivery: Processing orders, managing deliveries, and ensuring food safety traceability from our farm to your table.
  • Real-Time Updates: Providing order receipts and delivery
  • Marketing (CASL Compliance): Sending “Harvest Alerts” or promotional offers only where you have provided explicit opt-in consent.
  • Analytics: Refining our grow cycles and logistics based on local demand in Surrey and the Greater Vancouver area.

3.  Sharing of Information

We do not sell customer data. We share necessary data fragments only with:

  • Payment Processors: To facilitate secure, encrypted
  • Logistics Tools: To optimize delivery routes and ensure timely
  • Marketing Platforms: Limited, hashed data may be shared with third-party platforms (e.g., Meta, Google) to ensure our advertisements reach the right audience. These platforms operate under their own privacy policies.

4.  Consent and Communication (CASL)

By providing your details during checkout, you consent to receiving transactional messages

(receipts and delivery updates).

Marketing communications, such as our “Harvest Alerts,” are sent strictly via explicit opt-in. You may withdraw your consent or “unsubscribe” at any time through the link provided in our emails or by contacting us directly.


5.  Data Security and Retention

We employ robust technical measures to protect your information, including SSL encryption for all data transfers.

  • Retention: We retain personal information only as long as necessary to fulfill orders or comply with legal and tax requirements.
  • Security Disclaimer: While we take every precaution, no digital transmission is 100% secure. By using our services, you acknowledge this inherent risk.

6.  Your Rights

Under BC’s PIPA and federal law, you have the right to:

  • Access: Request a copy of the personal information we hold about
  • Correction: Request that we update or fix inaccuracies in your
  • Deletion: Request the removal of your data, subject to legal or operational retention

7.  Contact Information

For questions regarding your personal information or to exercise your privacy rights, please contact our Privacy Officer: MPA Farm Ltd.

Email: orders@mpafarm.ca : Web: www.mpafarm.ca Location: BostonBar, British Columbia

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